Refunds and cancellations

Full refunds

We refund the whole amount you paid, GST included, when:

• the files have not reached you within one working day of payment, neither on the page nor by email, and we cannot deliver them when you tell us;
• a file does not open and we cannot send a working copy within two working days;
• the pack does not match what its page described, for example it holds fewer cinemas than the page said;
• you were charged twice for the same order (we refund the second payment).

What we do not refund

A change of mind after the files are delivered. Every pack page says how many cinemas it holds and shows real rows from it, and the free sample has every column, so you can judge the data before you buy.

Cancellations

An order cannot be cancelled once the files are delivered, which happens as soon as the payment goes through. If a payment failed but money left your account, your bank or Razorpay returns it automatically, usually within 5 to 7 working days; write to us if it does not.

How to ask

Write to data@cinemahalls.in within 7 days of payment with your order number (it starts with CH-, and is in your email and on your invoice) and what went wrong. We reply within two working days. Approved refunds go back to the original payment method through Razorpay and usually show within 5 to 7 working days. A credit note is issued against your GST invoice.

Data packs are sold and invoiced by Apexlayer Technologies Private Limited, GSTIN 06ABDCA5480F1ZT.